Return Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return authorization.

To be eligible for a return, your item must be:
• Unworn, unused, and free of any signs of wear
• In original condition with tags attached
• In original packaging
• Accompanied by proof of purchase

Items showing signs of wear, washing, alteration, damage, fragrance, or misuse will not be accepted.

Returns must be authorized before being sent back. Items sent without prior approval will not be accepted.

How to Start a Return

To initiate a return, please contact us at admin@fleursdevilles.com with your order number and reason for return. If approved, you will receive instructions on how and where to send your item.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Original shipping charges are non-refundable.

We are not responsible for returns lost in transit. We recommend using a trackable shipping service.

Damages and Issues

Please inspect your order upon delivery. Any claims for defective, damaged, or incorrect items must be reported within 3 days of delivery. We may request photo evidence to evaluate the claim before issuing a replacement or refund.

Exceptions / Non-Returnable Items

The following items are final sale and cannot be returned:

  • Sale or clearance items
  • Gift cards
  • Custom or personalized products

Exchanges

We do not offer direct exchanges. To obtain a different item, you must return the original eligible item and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

If a returned item does not meet our eligibility criteria, it may be sent back to you at your expense.

If more than 15 business days have passed since your refund was approved, please contact us at bonjour@fleursdevilles.com.

Consumer Rights Notice

Nothing in this policy limits any rights you may have under applicable consumer protection laws in your state or province of residence.